Refund Policy

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products.  If an item may be considered defective, please email info@neabeauty.com indicating your Name, Order Number, and A Photo of The Product. Defective items need to be addressed 7 days from the day of purchased. If the product is deemed defective by neabeauty.com, you will be eligible for a replacement of the same item.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from neabeauty.com orders. In case delay, lost or stolen packages, please fill out a claim at Post office so Post office may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.
Processing time is 1-2 business days. for regular orders and for Rush Handling will be shipped out from our warehouse in order 24 hours with the exception on orders placed Fridays after 2 pm, or during the weekend or Holidays, these orders will be processed the next business day.

Refuse or Return Packages

For In case of a Refuse or Return packages the shipping and handling fees will be charged to the payment form selected during checkout, and will be subtracted from any refund. Also a reshipping fee of CHF 2.00 will be charge in case of a reshipment.

Incorrect Shipping information
Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact Post office to reroute your package in case of any error on shipping information. The Reshipment Fee in all orders will be CHF 2.00 Nea Beauty is not responsible for any lost or stolen packages shipped.