FAQs

FAQ’s 

 

• I still have not received my order confirmation email, where is it?

Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation".

 

• Does NeaBeauty ship overseas?

NeaBeauty is currently only available for Switzerland customers, but will definitely be available for overseas customers soon...

 

• Can I return or get a refund if I purchase lashes from NeaBeauty?

Please read our Terms and Conditions Policy before placing an order.

 

• How do I contact customer service?

You can contact one of our Lash Experts on Monday – Friday between 9:00am – 5:00pm CET at info@neabeauty.com 

 

• I’m interested in being a PR for NeaBeauty lashes how do I contact Person in charge?

Write us at info@neabeauty.com

 

• What’s the difference between Mink lashes and Faux Mink lashes?

Faux Mink lashes are artificial Mink and Mink lashes are 100% Mink,

NeaBeauty lashes are Cruelty Free they come from hairs of farmed Minks where the hairs are carefully collected, cleaned/prepared with proper hygiene standards and hand crafted for you.

 

• Are magnetic eyelashes safe?

Magnetic eyelashes are considered safer than other types of false eyelashes that use potentially harmful glues. However, it's possible for any product you use around the eyes to be harmful. Your risk may be higher if you use the product incorrectly, or if you have sensitive skin and eyes. 

 

 

 

PRODUCT INFORMATION

• What is the most dramatic NeaBeauty lashes?

Currently the most dramatic NeaBeauty lash styles are “Heart Breaker” and “Diva”, We recommend these lashes for the most glamorous and bold looks. 

 

• What is the most natural NeaBeauty lashes?

The most natural NeaBeauty Lash styles are “New Yorker” and “PinUp Girl”, We recommend these lashes for everyone new to wearing lashes or for an everyday look.

 

• How do I care for my NeaBeauty Lashes?

Our lashes can last up to 20 wears or even longer with proper care, do not sleep with your strip lashes on, always remove them with care, after removal take away excess glue on your strip avoid damage, place your lashes back to it’s original tray for your next use.

 

• How do I apply my NeaBeauty Lashes?

Carefully remove NeaBeauty lashes from original package and tray, size them to see the fitting cut the ends if required, apply our NeaBeauty Power adhesive eyeliner above your eyelid then apply your lashes and you’re good to Go! 

 

• Do NeaBeauty Lashes come with glue?

No! Only our magnetic lashes come with glue included, our normal mink lashes don’t include glue.